Staff working at the Dudley branch of HSBC UK have been in party mood – celebrating the 125th anniversary of it first opening its doors for business in the town.
“We are extremely proud to be celebrating 125 years of the branch being open to the Dudley community. This has given us the opportunity to appreciate how we as a branch have adapted to the change in customer banking needs over the years,” said Midlands area director Matt Ridler.
Forty-eight years ago today (6 March), the branch became computerised – but some of its customers can still remember the days before that when bank staff tapped away on manual typewriters and paper-based records were everything.
Mr Ridler said: “Through the 1950s the bank continued to hold paper-based banking records, with staff relying on manual typewriters, ledger posting machines and hand-written reference cards. Today these processes are now completed with just a click of a button.
“The customer experience would have also been significantly different to what it is like today as opening hours coincided with local market days and the services available would be limited to business advice and small loans, receiving deposits, withdrawals authorisations and cashing cheques in. Today, we offer customers a range of products in branch ranging from savings accounts across to mortgages which are all supported via our express self-service machines, mobile, online and telephone banking,” he added.
HSBC UK – the main sponsor of Birmingham Press Club – is currently creating a new head office in Birmingham as part of a £200 million investment in the city.